Return Policy
RETURNS FOR US CUSTOMERS
Customer satisfaction is our top priority at House of Brims and it is our goal to ensure you are happy with your purchase. House of Brims offers US customers exchanges and returns for store credit on full-priced products returned within 14 days of the item’s original ship date. House of Brims is unable to offer refunds. Products eligible for return must be in new, unused, unworn, and undamaged condition with original tags attached and in their original packaging. Any returns made after 14 days, unfortunately, cannot be accepted- exceptions to this include delays due to postage and handling.
Follow these steps to make your return:
- Begin by clicking the "Start Your Return" button above or visit https://houseofbrims.loopreturns.com/
- Enter your order number (This can be found in your confirmation email)
- Select the items you want to return by clicking on the product
- Choose from an exchange or return for store credit option
- Choose the reason you are returning or exchanging the product
- Simply follow the next steps as prompted to complete the returns process
All US Returns must be submitted through our Returns Portal.
Returns for International Customers
To authorize a return for international orders, please email us at support@houseofbrims.com
International customers are responsible for the cost of their respective returns- shipping charges including taxes and duties. Once a return has been approved, please mail your return package to the address below:
Attn: HoB Returns
House of Brims LLC
6320 Topanga Canyon Blvd Ste. 1630 #228
Woodland Hills, CA 91367